Frequently Asked Questions

An online, on-demand course (also called a self-paced course) lets you start whenever you're ready and complete the material at your own pace. There’s no set schedule or required class times, giving you the flexibility to study when it works best for you. The course includes resources like videos, class recordings, PDFs, and presentations to support your learning.

‍

‍

To register for an account, follow these steps:

1. Click on Create Account in the upper-right corner of the Unmudl homepage.
2. Fill out your information and create a password.
3. Check your email for a validation message containing a 6-digit code.
4. Return to Unmudl.com and enter the validation code to complete your registration.

You’re all set to explore courses and start learning!

‍

If you have not previously enrolled with us using Career Choice funding, You need to join the wait-list for your desired course until we are authorized to send your confirmation code for use on the Amazon Career Choice Dashboard.

Previous or current Unmudl learners can renew their Career Choice voucher for their desired course. Head to Career Choice.com to submit your renewed voucher request.

The time to complete a course depends on the one you choose. You should plan to study the course material for 8-10 hours a week to finish within 12-16 weeks.

RME now requires a minimum of two years of relevant professional experience.

Amazon RME worked closely with Unmudl to develop mechatronics training coursework to hire for the Maintenance Technician II role at RME. As a result of business changes, this has been replaced by the Mechatronics and Robotics Technician, which requires a minimum of two years of relevant professional experience. While the Unmudl course bundle still covers relevant technologies and content for the RME team, education alone cannot replace the experience requirement. If you do not have the relevant work experience, you can apply for the Amazon Mechatronics and Robotics Apprenticeship, find an open RME role without the experience requirement, or build experience with another company before applying for the MRT openings at Amazon.

Contact our Learner services team at LearnerSupport@unmudl.com or call or text 512-669-5624

‍

‍

If you are enrolled in more than one course, you will have one full year to complete all of them, starting from the date you first enrolled. For individual courses, you will have 6 months from the day of registration to complete the course before it expires. We anticipate the course to take no longer than 12-16 weeks to complete.

There is no final exam. You will be required to take quizzes throughout the course, and you’ll have three attempts to achieve a score of 80% or higher on each quiz. If you reach your 3-attempt limit without scoring 80% or higher, please contact LearnerSupport@unmudl.com for assistance.

No refunds IF you have already started the course or activated your course code. If you haven't activated the code or started, your refund will still be subject to service fees.

To start your refund, please follow these steps:

1. Go to "My enrollments" section of your user profile.
2. Click "Request Refund" which will open a request to the college.
3. Please allow 10-14 days for refund to appear on your credit card statement.
   

For general details regarding refunds, please email support@unmudl.com refer to Unmudl Refund Policy Page.

‍

To use Amazon's Career Choice Program, you typically apply your Career Choice voucher to cover the cost of the course. However, Career Choice is currently on a waitlist for 2025 enrollments. If you're interested, you can start by filling out the waitlist form, and we’ll send follow-up information with next steps once we receive updates from Career Choice.

If you'd prefer to start sooner, you also have the option to purchase the course at a discounted rate. Let us know, and we can provide a discount code for you.

The Amatrol codes need to be entered very specifically. If the copy and paste and accidently included a blank space in front of the code or at the end of the code it would not be accepted. 

‍

You need at least an 80% on ALL quizzes throughout the course. You get 3 attempts for each quiz. If you hit your 3-attempt limit and don't get an 80%, please contact learnersupport@unmudl.com

‍

The Virtual Lab Assessment test is an option for learners, who have already acquired the basic knowledge elsewhere, to test out of the Mechatronics for Equipment Maintenance Level II course prerequisite.

‍

• While the two courses are aligned, there is zero repetition between the knowledge-focused Mechatronics for Equipment Maintenance Level II course and the new Level II Virtual Lab course  
• Virtual Lab builds on the knowledge base provided in the current Mechatronics for Equipment Maintenance Level II course to focus on skill development
• Length of the course for Virtual Lab is approximately 40 Hours, Mechatronics for Equipment Maintenance Level II course is approximately 80 hours. 

‍

If you have taken your final quiz and received a grade above the minimum passing grade, but you are still seeing the ‘No grade recorded.’ message on your Content Launch Window, you can try making the below adjustments to your Browser settings:

Chrome:

Within Chrome Settings, go to “Privacy and Security” then click “Cookies and other site data”:

Scroll down to the “Customized behaviors” section, under “Sites that can always use cookies” and add following: [*.]learnamatrol.com

Firefox:1. Go to Settings.

2. Click on “Privacy & Security”.

3. Scroll down to “Cookies and Site Data” and click on the “Manage Exceptions” button.

4. In the “Address of website” field, enter learnamatrol.com and then click “Allow”.

5. Click “Save Changes”.

If you did not receive an email from amazon-unmudl.talentlms.com please email learnersupport@Unmudl.com for assistance in resetting your password

This course provides a strong foundation in mechatronics principles, covering key topics in mechanics, electronics, and troubleshooting techniques. Upon successful completion (with a score of 80% or higher), you will receive a certificate of completion that demonstrates your skills to potential employers. This credential is recognized by companies hiring Maintenance Technicians and can open doors to various roles in industrial and commercial settings.

‍