If you need a refund, you can do so using the “Cancel Enrollment” or “Request Refund” buttons in your user profile, as described below.
“Cancel Enrollment:” IF your credit card has not been charged, the option to “Cancel Enrollment” will appear within the “My Enrollments” section of your user account by the course. This button will reverse the pending charges on your credit card, and you will not be charged. The “Cancel Enrollment” button disappears when your credit card is charged and is replaced by the “Request Refund” button. This transaction is instantaneous.
“Request Refund:” IF your credit card has been charged, the “Request Refund” button appears within the “My Enrollments” section of your user profile by the course. Clicking the Request Refund button will open a request to the college. Because the college has received funds, the college is responsible for all refunds when you see the “Request Refund” button, and your refund will be handled personally by college personnel and made in accordance with that college’s own policies. The financial processing fees on the original course cost will not be returned by the college in the refund credit. The refund is subject to a 3% fee of the course cost plus a 30¢ processing fee. Refunds typically take 10-14 days to appear on your credit card statement.
EXAMPLE: For example, if you paid $100.00 for a course and you “Request Refund,” then $96.70 will be refunded back to your credit card, not $100.00. The sample calculations for this example are: $100.00 - $3.30 = $96.70 which will be the amount refunded back to your credit card. You will not receive the $100.00 that was originally paid. Unmudl does not charge any processing fees. The 3% course fee plus 30 cent processing cost is for third-party processing of the financial transaction.
Course Canceled by College: IF your course is canceled by the college itself for whatever reason, you will receive a 100% refund. This will happen automatically without the need for you to do anything.
If you are having issues with a college for your refund, please reach out to firstname.lastname@example.org to escalate. We encourage you to work with the college first because that is exactly what we will do on your behalf, and it will take us a little longer to contact the college for you anyways.