Leadership Academy-Conflict Resolution

An effective leader is one who can successfully manage conflict

Conflict is a part of any work environment. It can’t be helped. When you have a group of people working under stress with different personalities, there’s bound to be a few problems.

That conflict exists is not the issue, but having an effective conflict resolution strategy to resolve that conflict if it begins to impact the business is crucial for any manager. While conflict can be a creative fuel that helps teams compete and work more productively, it can also easily blow up and bring everything to a dead stop.

But how do you defuse a situation that is lit by anger and other emotions that are not responsive to rational engagement? It’s not easy, but there are ways. This class will teach you how. 

This class is one of an 8-part series. Classes can be taken individually or as a series. 

Tuition Assistance Available
100% funding is available for New Mexico Residents.

For questions or to discuss the tuition assistance options available, please contact Annalise Jaramillo at workforce@cnm.edu or 505-224-5206.  

https://cnmingenuity.org/funding-resources/

Here are some resolution strategies that can help you manage volatile team members that you will learn in this class:

• Define Acceptable Behavior
• Don't Avoid Conflict
• Find a Neutral Location
• Don't Jump to Conclusions
• Offer Guidance, not Solutions