Auto Service Advisor II
San Diego Continuing Education
Course Details
This course provides the student with the skills required for employment as a service advisor. Students will learn about customer service, writing an initial repair order estimating parts and labor costs and how to revise repair estimates in accordance with California State law. Topics also include communications, customer relations, manufacture warranty policies and procedures, returning the vehicle to the customer and follow-up.
- Live face-to-face classes
- Collaborative project-based learning
- 24-hour tutoring
- Live counseling available
- 24-hr library services
- Career Counseling
- Professional development
- High quality professionally designed courses
- No textbook fees
1. Explain the different types of service facilities and describe safety procedures used in the workplace.
2. Describe the role of the service advisor, ethics, the different team approaches and the different types of communication used with customers.
3. Describe customer relations as they relate to sales, follow-up and customer conflict resolution.
4. Explain vehicle and customer records and the different types of warranties.
5. Demonstrate how to write a service order and how to revise a service order.
Skills you will learn
Knowledge Outcomes and Experience
Eligibility
Pre-Requisites: Must take Auto Service Advisor I prior to taking this course.
Required Skills: Eighth grade reading level, ability to communicate effectively in the English language and knowledge of general math.
Valid Driver's License required to operate vehicles for employment.Â
*California residents are eligible for no-cost courses and certificate programs. Please visit sdce.edu for more information.
Schedule
Related Courses
$4,019.80
$2,009.90
