Auto Service Advisor Certificate

This two-course certificate program teaches students with the basic automotive technology knowledge and skills required for employment as a service advisor for both small and large independent garages and dealerships. In the first course, students will learn the different automotive parts, components, major assemblies, vehicle systems and how they function and the required maintenance. Topics also include safety, work ethics, service facilities and federal, state and local laws as they apply to the automotive industry.

The second course provides the student with the skills required for employment as a service advisor. Students will learn about customer service, writing an initial repair order estimating parts and labor costs and how to revise repair estimates in accordance with California State law. Topics also include communications, customer relations, manufacture warranty policies and procedures, returning the vehicle to the customer and follow-up.

• Live face-to-face classes
• Collaborative project-based learning
• 24-hour tutoring
• Live counseling available
• 24-hr library services
• Career Counseling
• Professional development
• High quality professionally designed courses
• No textbook fees