Maintenance Assistant

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

What You'll Do:

• Respond to client inquires and concerns; ensuring customer satisfaction by delivering timely and quality service and follow up.
• Create and assign work orders to multiple technicians, subcontractors and vendors.
• Support problem solving.
• Provide reports on open and closed work orders and check the status with the appropriate technician or vendor.
• Maintain records including work orders, proposals, and department information.
• Create vendor files and ensure accuracy of completed paperwork submitted.
• Induct vendors on work order and billing procedures.
• Process invoices and ensure accurate cost center coding.
• Assist with the facility campus inspections.
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.

What You'll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) required. Minimum of 2 two years of related experience and/or training.
• Ability to comprehend and interpret instructions, short correspondence, and memos and confidence to ask clarifying questions to ensure understanding.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department/ colleagues.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor.
• Basic analytical skills and understanding of financial terms and principles.
• Capability of understanding and following general instructions and ability to solve problems.
• Basic knowledge of Microsoft Office products. Examples include Word and Outlook.
• Physical requirements include stooping, standing, walking, climbing stairs and ladders and the ability to lift and carry heavy loads of 40 lbs. or more.
• Decision making ability with a general understanding of procedures and company policies to achieve goals and deadlines.
• Organizational skills with an inquisitive mindset.