Data Center Technician Night Role
Preferred Critical Skills
Preferred Soft Skills
Other Skills
Description
Description:
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to interview, train and onboard new team members
Physical Requirements:
- Lifting and moving material up to 40 pounds each
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in an industrial environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
- This role supports data centers in various o perational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
A day in the life
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Show a strong aptitude for troubleshooting and problem solving
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting
- Are biased to act in the absence of direction or support
- Improve effectiveness through process innovation
You will be required to work shift work that will include days/nights/weekends/holidays.
Basic Qualifications:
- 2+ years of computer/server hardware troubleshooting experience, or experience related IT- 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
- Work flexible schedule including weekends, nights, and holidays
Preferred Qualifications:
- Knowledge of network design, protocols and troubleshooting- Knowledge of Linux/Unix Administration
- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
- Experience in a data center or other critical environment
- Experience training and onboarding of new team members
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Wink - 30.91 - 54.18 USD hourly
Employer Details
Working at Amazon What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us. Improving the Amazon Experience from the Inside The Reliability Maintenance Engineering (RME) team is safety-focused and works to maintain, troubleshoot, and repair the equipment that handles physical material within our global network of Fulfillment Centers. Amazon Reliability Maintenance Engineers (RMEs) prevent Operations downtime and play an integral role in ensuring our customers receive their orders on time. The team continuously develops and invents way to improve current processes, working with cutting edge technologies like robotics and the Computerized Maintenance Management System (CMMS). From installation of automated packaging systems to the repair of our distribution equipment, the RME team is constantly diving deep to innovate new ways to maintain our Fulfillment Centers. RMEs are known for speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide, every day. RMEs are the business partners that work tirelessly behind the scenes to make it all happen, drive continuous improvement, and maintain all of the Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile.
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