Data Center Contract Support Associate

About this role:

Are you ready for a career in Data Center operations across a premier regional portfolio? We are seeking a highly skilled Data Center Contract Support specialist to oversee key facilities across New Jersey and New York. In this regional role, you will be the operational backbone for major data centers in Princeton, NJ, Dayton, NJ, Totowa, NJ, Piscataway, NJ, and Orangeburg, NY. You will primarily work at the site closest to you with minor travel to the other sites. You will manage vendor contracts, ensure strict uptime compliance, and maintain peak operational efficiency across all sites. If you thrive in fast-paced tech environments and excel at regional coordination, this role is for you.

What You'll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Process purchase orders: support purchase order tracking and issue resolution.
• Assist with the creation of operating and capital budgets: support tracking and reporting against budget.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Manage work orders assigned to technicians, subcontractors and vendors as needed.
• Generate complex reports within CMMS system on open and closed work orders and check status with the appropriate technician or vendor
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.