Union ICT Service Delivery Technician

CBRE

Posted on Jul 8, 2026

On Site - Mesa, AZJob Location

Full TimeEmployment Type

Computer User Support Specialists (15-1232.00)Job Code

Job OpeningJob Type

1Number of Openings

Preferred Skills

HVACElectrical SystemsTroubleshootingUPS Systems

Other Skills

Active ListeningReading ComprehensionSpeakingCritical ThinkingComplex Problem Solving

View all skills

Description

About the Role:As a CBRE Union ICT Service Delivery Technician, you will provide essential on-site support for ICT andEngineering services within the Data Center environment. This role is crucial for maintaining theoperational integrity and efficiency of critical client environments.
What You'll Do:* Perform installation, relocation, configuration, and decommissioning of IT hardware including servers,storage devices, switches, racks, structured cabling, and related infrastructure, ensuring work meets datacenter industry standards.* Conduct routine monitoring, inspection, and troubleshooting of both IT systems (servers, network gear,connectivity paths) and critical facility systems such as power availability, cooling conditions, and physicalenvironmental metrics to maintain stable operations.* Diagnose and resolve hardware, network, connectivity, and performance issues by performing hands-ontroubleshooting, part replacements, visual inspections, and targeted testing across IT, electrical, andmechanical components.* Assist with mechanical and electrical support tasks, including checking rack power distribution, verifyingcooling airflow, monitoring power/cooling conditions, and reporting anomalies in HVAC, electrical panels,or UPS-backed IT circuits to ensure equipment remains within safe operating thresholds.* Respond to break/fix incidents and service tickets promptly, escalating when necessary, and executestandard recovery activities such as server reboots, hardware swaps, patching/de-patching, and basicpower/cooling troubleshooting.* Support physical infrastructure tasks, including cable routing, labeling, termination, and ensuringstructured cabling and power paths align with best practices for reliability and airflow management.* Maintain accurate documentation and update SOPs, change logs, and asset records, ensuring all IT andfacility-related actions are tracked in accordance with operational and compliance requirements.* Assist with backup procedures, disaster-recovery equipment readiness, and physical security measures,ensuring the protection of critical systems and controlled access to sensitive areas.* Execute preventive, predictive, and corrective maintenance programs in alignment with our mission-critical facilities; ensure maintenance is performed safely, thoroughly, and documented accurately.* Collaborate with both IT and facilities engineering teams, ensuring integrated operations acrosscompute, network, power, and cooling systems-reflecting the converged nature of modern data centertechnician roles.* Escort third-party vendors and engineers, ensuring their adherence to site policies and verifying workquality involving both IT and mechanical/electrical infrastructure.* Ensure safe working conditions by following established procedures, hazard awareness practices, andenvironmental, electrical, and equipment-handling guidelines.* Contribute to continuous improvement by identifying inefficiencies, recommending enhancements to ITand facility workflows, and maintaining a high standard of housekeeping within technical spaces.* Perform other duties as assigned
What You'll Need:* High School Diploma, GED, or trade school diploma with 1-2 years of job-related experience. In lieuof a diploma, a combination of experience and education will be considered* Valid driver's license required* Meet the physical requirements of this role including stooping, standing, walking,climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more* Ability to follow basic work routines and standards in the application of workCommunication skills to exchange straight forward information* Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Strong organizational skills with an inquisitive mindse Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Employer Details

CBRE

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, digital infrastructure services); Project Management (program management, project management, cost consulting); and Real Estate Investments (investment management, development). A worldwide commercial real estate services and investment company, CBRE has clients in 100+ countries, including nearly 90 of the Fortune 100. Key subsidiaries include Trammell Crow Company (real estate development), CBRE Investment Management (investment management for institutional investors), and Turner & Townsend (project management). CBRE was founded in 1906 as Tucker, Lynch & Coldwell and has grown to become the world's largest commercial real estate services firm. It has been included in the Fortune 500 every year since 2008 and is ranked 135th on the Fortune 500.