Meeting & Events Sr Coordinator - Chicago, IL

The Sr. Meeting & Events Coordinator is at the forefront of delivering a positive meeting and events experience as a cultural ambassador and service leader.

In this role, you would be the customer service provider for meeting and events. Daily duties would include tasks like: moving, setting up and striking furniture, decor, removable walls, and event equipment.

Events support ranging from internal meetings to high-level events that may include VIP guests, senior level executives, and press. Meeting & Events Technicians must be able to act independently on event sites with limited supervision while maintaining a professional attitude.

This role is based in one of our client's offices in the Silicon Valley and will require travel between multiple offices.

• Assist with logistics, coordination and day-of execution of meetings, conferences and events. Creates a hospitable environment for attendees, event owners, and vendors. .
• Perform daily meeting and conference room turnover and/or midday room refresh, reconfigurations and resets for indoor and outdoor spaces.
• Responsible for post event storage and inventory of tables and chairs.
• Provides coordination and support for delivery of Workplace Services.

• Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Supported Employment, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
• Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issue visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
• Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Curates and administers of the Host platform and client materials customized to meet the full Host experience. Ensures client and company materials comply with client and company brand guidelines.
• Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
• Collaborates with vendors employees who provide services and goods.
• Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
• Assists in the completion of the Service Business Continuity plan.
• May support coordination of moves, adds, and changes (MAC).
• Performs other duties as assigned.

What you'll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity