Monitor the performance of computer networks.

Analyze data to identify or resolve operational problems.

Develop computer or information security policies or procedures.

Implement security measures for computer or information systems.

Create electronic data backup to prevent loss of information.

Resolve computer network problems.

Troubleshoot issues with computer applications or systems.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Engineering and Technology

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Telecommunications

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Clerical

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Critical Thinking

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Judgment and Decision Making

Understanding written sentences and paragraphs in work related documents.

Reading Comprehension

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Analysis

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Complex Problem Solving

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.