Conduct surveys in organizations.

Monitor student performance.

Evaluate effectiveness of educational programs.

Evaluate training programs, instructors, or materials.

Assess educational needs of students.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education and Training

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Communications and Media

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Design

Instructing

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Learning Strategies

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Talking to others to convey information effectively.

Speaking

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Understanding written sentences and paragraphs in work related documents.

Reading Comprehension

Being aware of others' reactions and understanding why they react as they do.

Social Perceptiveness

Communication & Engagement in Online Learning

Located alongside the picturesque Sandia Mountains, Central New Mexico Community College (CNM) is the largest higher education institution in New Mexico in terms of undergraduate enrollment, serving more than 22,000 learners. Representatives from businesses and industries help CNM develop programs to ensure that CNM students acquire the skills needed for success in the workplace. CNM offers associate degrees and certificates in more than 100 fields of study, and accelerated, non-credit skills training that quickly connects learners to high-demand careers in the region’s economy. Many of the courses offered on this platform are managed via CNM Ingenuity, a non-profit division of CNM, focused on intensive training, entrepreneurship, and economic development. CNM Ingenuity partners with the College to explore and deliver new modes of education in in-demand career fields. REFUND POLICY: For courses with a rolling start date or on-demand, Ingenuity will provide a refund so long as your cancellation is received at least 2-business days from the time of your registration and you have not activated any of the course assets (e.g. access codes).&nbsp;Refunds&nbsp;are processed&nbsp;according to the form of payment received (check or credit card).

Central New Mexico Community College

Conduct opinion surveys or needs assessments.

Monitor student behavior, social development, or health.

Determine operational compliance with regulations or standards.

Evaluate program effectiveness.

Administer tests to assess educational needs or progress.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Learning

Communicating effectively in writing as appropriate for the needs of the audience.

Writing

computer with an online class and learner

Introduction to Teaching and Learning Online

Evaluate effectiveness of personnel policies or practices.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Critical Thinking

Online Curriculum Design and Instruction

We envision a world where&nbsp;anyone, anywhere&nbsp;has the power to&nbsp;transform their lives through learning.

Coursera