Monitor performance of organizational members or partners.

Analyze data to inform operational decisions or activities.

Analyze financial records to improve efficiency.

Implement organizational process or policy changes.

Determine pricing or monetary policies.

Provide basic information to guests, visitors, or clients.

Direct financial operations.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Personnel and Human Resources

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Clerical

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Economics and Accounting

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Adjusting actions in relation to others' actions.

Coordination

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Being aware of others' reactions and understanding why they react as they do.

Social Perceptiveness

Talking to others to convey information effectively.

Speaking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Workforce Readiness Toolkit

Description

Dynamic Paths^SM

College Details

GateWay Community College

Workforce Readiness Toolkit

Description

Dynamic PathsSM

College Details

GateWay Community College

Dynamic Paths^SM