Collect data about customer needs.

Monitor performance of organizational members or partners.

Analyze data to identify trends or relationships among variables.

Analyze data to inform operational decisions or activities.

Analyze financial records to improve efficiency.

Analyze security of systems, network, or data.

Identify information technology project resource requirements.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Engineering and Technology

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Sales and Marketing

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Production and Processing

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Critical Thinking

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Adjusting actions in relation to others' actions.

Coordination

Understanding written sentences and paragraphs in work related documents.

Reading Comprehension

Managing one's own time and the time of others.

Time Management

Communicating effectively in writing as appropriate for the needs of the audience.

Writing

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.