Coursera

University of New Mexico

Central New Mexico Community College

Albuquerque Public Schools

Conduct surveys in organizations.

Monitor financial indicators.

Monitor student performance.

Monitor student behavior, social development, or health.

Evaluate effectiveness of personnel policies or practices.

Evaluate effectiveness of educational programs.

Evaluate training programs, instructors, or materials.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education and Training

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Communications and Media

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Design

Instructing

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Learning Strategies

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Talking to others to convey information effectively.

Speaking

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.