Determine operational compliance with regulations or standards.

Evaluate potential problems in home or work environments of clients.

Evaluate characteristics of individuals to determine needs or eligibility.

Evaluate program effectiveness.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administrative

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education and Training

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Learning Strategies

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Complex Problem Solving

Instructing

Actively looking for ways to help people.

Service Orientation

Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Learning

Adjusting actions in relation to others' actions.

Coordination

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.