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Dynamics 365 CRM Fundamentals
Develop knowledge and skills to work with CRM platform
Tombolo Institute at Bellevue College
Online - ScheduledType
Jan 26, 2022 - Feb 23, 2022Course Dates
5 AvailableTotal Seats
Course Details
Discover the fundamentals of Dynamics 365, Microsoft’s customer engagement platform. Learn to use the business and operations applications within the CRM platform.
Note: Students who have completed this course will be able to take the optional Microsoft certification exam (MB-910 Microsoft Dynamics 365 Fundamentals (CRM)).
What You'll Learn- Explore the capabilities of Dynamics 365 Marketing
- Describe and explain the capabilities of Dynamics 365 Sales
- Discover the capabilities of Dynamics 365 Customer Service
- Describe and explain the capabilities of Dynamics 365 Field Service
- Explore the capabilities of Dynamics 365 Project Operations (CRM)
Skills you'll acquire
PersuasionActive ListeningSpeakingCoordinationCritical Thinking
Knowledge Outcomes and Experience
Jobs & Careers
Stuff You'll Know
Experience You’ll Gain
- Sales Managers
- Customer Service Representatives
Course Content
Eligibility
- Basic knowledge of financial principles and business operations is recommended.
- Basic level of familiarity with computer technology, cloud computing, and the internet
Additional Attendance Information
Schedule: 6:00 PM - 8:00 PM, 5 W - 1/26/2022 - 2/23/2022
Schedule
Thursday 02:00 AM - 04:00 AM
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