Gather organizational performance information.

Conduct surveys in organizations.

Monitor business indicators.

Measure effectiveness of business strategies or practices.

Analyze industry trends.

Analyze market conditions or trends.

Analyze consumer trends.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Sales and Marketing

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Communications and Media

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administrative

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Critical Thinking

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Communicating effectively in writing as appropriate for the needs of the audience.

Writing

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Complex Problem Solving

Talking to others to convey information effectively.

Speaking

Considering the relative costs and benefits of potential actions to choose the most appropriate one.