Read documents to gather technical information.

Monitor computer system performance to ensure proper operation.

Test software performance.

Modify software programs to improve performance.

Install computer hardware.

Resolve computer software problems.

Collaborate with others to resolve information technology issues.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Telecommunications

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Engineering and Technology

Understanding written sentences and paragraphs in work related documents.

Reading Comprehension

Talking to others to convey information effectively.

Speaking

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Complex Problem Solving

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Critical Thinking

Considering the relative costs and benefits of potential actions to choose the most appropriate one.