Monitor organizational procedures to ensure proper functioning.

Analyze data to inform operational decisions or activities.

Implement organizational process or policy changes.

Develop organizational methods or procedures.

Confer with organizational members to accomplish work activities.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Critical Thinking

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Talking to others to convey information effectively.

Speaking

Managing one's own time and the time of others.

Time Management

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Considering the relative costs and benefits of potential actions to choose the most appropriate one.