Gather customer or product information to determine customer needs.

Identify potential customers.

Evaluate program effectiveness.

Compile operational data.

Analyze market research data.

Analyze data to inform operational decisions or activities.

Estimate costs or terms of sales.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Sales and Marketing

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Communications and Media

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Learning

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Critical Thinking

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Being aware of others' reactions and understanding why they react as they do.

Social Perceptiveness

Talking to others to convey information effectively.

Speaking

Actively looking for ways to help people.