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Difficult Conversation Strategies
Central New Mexico Community College
Online - ScheduledType
Mar 1, 2024Course Dates
50 AvailableTotal Seats
Course Details
Examine methods of managing difficult conversations and disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for others point of view. Reflect on your reactions and use your skills to manage tough conversations and even prevent them from escalating. Be prepared if it rises to a conflict situation.Learning Objectives
- Identify types of difficult conversations in your workplace
- Examine your personal feelings about difficult conversations and how they may affect the outcome of these conversations
- Define conflict
- Explain the Calm Conversation Model
- Apply the Calm Conversation Model to your workplace examples
After This Course, You Will Be Able ToExamine methods of managing difficult conversations and disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for others point of view. Reflect on your reactions and use your skills to manage tough conversations and even prevent them from escalating. Be prepared if it rises to a conflict situation.
Learning Objectives
- Identify types of difficult conversations in your workplace
- Examine your personal feelings about difficult conversations and how they may affect the outcome of these conversations
- Define conflict
- Explain the Calm Conversation Model
- Apply the Calm Conversation Model to your workplace examples
Knowledge Outcomes and Experience
Jobs & Careers
Stuff You'll Know
Experience You’ll Gain
Instructor Details
Dalia Delgado-Baca
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