Read documents to gather technical information.

Collect data about customer needs.

Monitor computer system performance to ensure proper operation.

Test software performance.

Analyze data to identify trends or relationships among variables.

Analyze data to identify or resolve operational problems.

Analyze security of systems, network, or data.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Adjusting actions in relation to others' actions.

Coordination

Managing one's own time and the time of others.

Time Management

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Critical Thinking

Understanding written sentences and paragraphs in work related documents.

Reading Comprehension

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Analysis

Considering the relative costs and benefits of potential actions to choose the most appropriate one.