Supervision

Practical management and leadership techniques including workplace communication, team development, coaching and mentoring, performance management, employment law, problem solving and decision making. Also includes culture, values, roles and responsibilities, delegation, goal setting, feedback, reward systems, programmed and non-programmed decisions, and ethics. Provide an overview of the principles effective personnel supervision; describe the types of communication styles and information-processing styles

Information: Learning dynamic is improved when participants do not have supervisor and direct reports in the same class.

• Identify the skills and characteristics of effective leaders
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• Examine the differences between leadership and management
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• Examine the use of mentoring and coaching in the workplace
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• Describe the supervisor’s key performance expectations for direct-report employees and implement effective processes to provide employee feedback to employees
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• Describe the operational supervisor and manager’s responsibilities regarding legal compliance issues
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• Interpret the key elements of applicable laws associated with job classification, employee selection and promotion, protected classes, wages and hours worked and mandated benefits including the Family and Medical Leave Act (FMLA).