Supervision

Practical management and leadership techniques including workplace communication, team development, coaching and mentoring, performance management, employment law, problem solving and decision making. Also includes culture, values, roles and responsibilities, delegation, goal setting, feedback, reward systems, programmed and non-programmed decisions, and ethics. Provide an overview of the principles effective personnel supervision; describe the types of communication styles and information-processing styles

Information: Learning dynamic is improved when participants do not have supervisor and direct reports in the same class.