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Amazon Delivery Station Customer Service (DSL)
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The Delivery Station Customer Service (DSL) role is pivotal in ensuring Amazon's commitment to customer satisfaction. DSL associates are stationed at Amazon's last-mile delivery hubs, where they:
Provide real-time, hands-on support to ensure timely deliveries.
Communicate with customers directly in-person, via phone, and email.
Resolve delivery issues and set appropriate expectations with customers.
Collaborate with warehouse associates and delivery partners to address and rectify delivery challenges.
This role requires a high school diploma or equivalent, previous customer service experience, and proficiency with Windows Operating Systems and Microsoft Outlook. The position offers a full-time schedule with competitive compensation ranging from $34,900 to $62,400 annually, depending on location and experience.
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