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Professional Skills: Difficult Conversations
Learn how to host difficult conversations
Central New Mexico Community College
Online - ScheduledType
Mar 18, 2022Course Dates
10 AvailableTotal Seats
Employers actively hiring from this course
Course Details
Skills to Manage Difficult Conversations
Examine methods of managing disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for the others point of view. The Thomas-Kilmann Conflict Mode Instrument is used to assess your preferred style of conflict management and to understand how problems can best be solved. Be able to determine the best context for conflict resolution situations.
This course is part of an 8-course series. Courses can be taken individually or as a series.
After This Course, You Will Be Able ToStudents will learn:
- De-escalation strategies
- How to listen for understanding
- The Thomas-Kilmann Conflict Mode Instrument
Skills you'll acquire
Active ListeningCoordinationMonitoringSocial PerceptivenessSpeaking
Knowledge Outcomes and Experience
Jobs & Careers
Stuff You'll Know
Experience You’ll Gain
- General & Operations Managers
Additional Attendance Information
Class meets online, Friday 8/27 from 9am to 1pm
Schedule
Saturday 03:00 PM - 07:00 PM
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