Central New Mexico Community College

Compile data or documentation.

Examine documents to verify adherence to requirements.

Develop organizational policies or programs.

Prepare research or technical reports.

Explain regulations, policies, or procedures.

Respond to customer problems or complaints.

Train personnel.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Clerical

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Personnel and Human Resources

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Adjusting actions in relation to others' actions.

Coordination

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Being aware of others' reactions and understanding why they react as they do.

Social Perceptiveness

Talking to others to convey information effectively.

Speaking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.