Test computer system operations to ensure proper functioning.

Test software performance.

Evaluate employee performance.

Analyze data to inform operational decisions or activities.

Develop computer or information systems.

Modify software programs to improve performance.

Develop diagrams or flow charts of system operation.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Engineering and Technology

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Personnel and Human Resources

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Writing computer programs for various purposes.

Programming

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Critical Thinking

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Judgment and Decision Making

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.