Active Listening

Communication skills are at the heart of everything we do each day. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. Whether we are online or face-to-face, we are still building relationships to create authentic experiences and developing a listening mindset through framing, positive intent and focus.  Be genuine in your communication as you become a better listener.

Upon successful completion of the course, you will be able to:

• Define active listening and its key components
• Identify ways to become a better listener
• Use body language to reflect a positive listening attitude
• Understand the difference between sympathy and empathy, and when each is appropriate
• Create a listening mindset using framing, positive intent, and focus
• Be genuine in your communications
• Ask questions, probe for information, and use paraphrasing techniques
• Build relationships to create an authentic communication experience
• Identify common listening problems and solutions