Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administrative

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

English Language

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Talking to others to convey information effectively.

Speaking

Communicating effectively in writing as appropriate for the needs of the audience.