Professional Skills: Difficult ConversationsLearn how to host difficult conversations
Learners from this course say they have been hired by:
Skills to Manage Difficult Conversations
Examine methods of managing disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for the others point of view. The Thomas-Kilmann Conflict Mode Instrument is used to assess your preferred style of conflict management and to understand how problems can best be solved. Be able to determine the best context for conflict resolution situations.
This course is part of an 8-course series. Courses can be taken individually or as a series.
Additional Attendance Information
Class meets online, Friday 8/27 from 9am to 1pm