Professional Skills: Difficult Conversations

Skills to Manage Difficult Conversations

Examine methods of managing disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for the others point of view. The Thomas-Kilmann Conflict Mode Instrument is used to assess your preferred style of conflict management and to understand how problems can best be solved. Be able to determine the best context for conflict resolution situations.  

This course is part of an 8-course series. Courses can be taken individually or as a series. 

Students will learn:

• De-escalation strategies
• How to listen for understanding
• The Thomas-Kilmann Conflict Mode Instrument