Managing People and Performance

Working today may or may not include physical contact, as the implementation of telecommuting is bigger than ever. You or your staff may be working from home and may be losing that personal touch. How do we reconnect?  How do we hold ourselves and our team accountable whether we see each other or not? Where are the boundaries? Develop motivation skills and teamwork, reestablishing the team concept. Communication is power and knowledge and whatever forms your interaction with your team takes, you can improve your team’s results.

Upon successful completion of this course, you will be able to: 

• Clarify your role and responsibilities in allocating work assignments.
• Identify techniques to deal with employee challenges such as hostility, complaints, and laziness.
• Develop motivation and feedback skills.
• Understand the importance of non-verbal responses in communication.